shiyabul
New Neighbor
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Post by shiyabul on Aug 19, 2024 9:15:14 GMT
This is where Information Architecture (IA) comes in to help improve user understanding and engagement. WE RECOGNIZED THE NEED TO CUSTOMIZE OUR CONTENT TO THE KMS AND STRUCTURE IT IN THERE… There are four components of IA, per Lou Rosenfeld and Peter Morville: Organization. This involves organizing the site’s data, content, and user interactions. I broke content by call center phone lines to create a clear hierarchy. Since we’re into health insurance, our https://lastdatabase.com/ phone lines include member services, provider services, third-party liability (TPL), and premium vendor services, to name a few. The main site includes essential information such as child pages on call center policies, compliance, phone system operations, and customer service. Each phone line has a subsite with child pages connecting to the main site. For example, the Member Services subsite includes child pages such as transportation, prior authorization (PA), member benefits, pharmacy, and medical procedure code look-up. Labeling. Our labels for each subsite, child page, and section were designed to be straightforward to understand so that users could quickly identify the purpose of each page or section. We wanted to ensure that the labels provided a meaningful description that the casual visitor could easily comprehend.
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